Wooden Camera, Inc.'s goal is to ensure satisfaction with your purchase. If you are not satisfied with your purchase, you can return it to Wooden Camera, Inc. within 30 days of purchase with the exception of customized cables and power plates. Custom cables and power plates are non-cancellable and non-returnable. Returns on Sale and Refurbished items are permitted for 21 days after the order is received. Additionally, no returns are accepted if the purchase price of a product is financed through a third-party financing company.
All returned or exchanged items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Electrical products like cables, batteries, battery plates, distribution boxes, etc. must be sealed in the original packaging for a full refund. Items outside of the original packaging may be subject to a 15% restocking fee as they must go through a rigorous testing and recertification process.
Please complete the form below to contact Wooden Camera, Inc. if you would like to request a return. Wooden Camera, Inc.'s return department will check the date of purchase and provide an address for returns. The customer will be responsible for return shipping.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase, with the exception of phone orders. Purchases made over the phone will receive a refund in the form of a check.
No returns are accepted if the purchase price of a product is financed through a third-party financing company.
To request a return or repair please Contact Us.