Wooden Camera COVID-19 Update

Wooden Camera COVID-19 Update

To the Wooden Camera Community,

As the impact of COVID-19 reshapes how business is conducted across the globe, Wooden Camera is taking precautionary measures to ensure the continued health and safety of our facilities, staff, and valued customers. We are closely monitoring the situation with guidance from the Centers for Disease Control and Prevention, the World Health Organization, and our local government updates in Burbank and Dallas to prevent the spread of COVID-19.

That said, in order to protect our staff and customers we will be instituting a temporary closure of both our Dallas and Los Angeles storefronts beginning Tuesday, March 17th until further notice. By practicing safe social distancing, we hope to reduce the spread of the COVID-19 virus through and to both our employees and customers. If you have an urgent need for a product, please do not hesitate to call or email us and we will work to find the best solution to meet your needs.

We realize that closing our retail locations may affect many of our local customers. As of Monday, March 23, 2020 online orders and shipments from our Dallas headquarters are currently delayed by 5 business days due to health and safety measures in place to protect our employees and customers against COVID-19. Once our usual shipping speed resumes, we will provide an update here as well as on socials. As always, we offer free domestic ground shipping on all orders. If you need to make a return, or have a product repaired, please reach out via email to our team at rma@woodencamera.com for shipping instructions and documentation. Let us know if you have a deadline and we’ll do our best to accommodate you.

We have shifted to a work from home structure for most of our teams. Our sales and customer service team will be working remotely to provide the same quality of service you have come to expect from us. Please do not hesitate to reach out. We are here to help!

Give us a call: 855.966.3226.
Send us an email: info@woodencamera.com

Just want to chat? Our social team is available on Instagram, Twitter, and Facebook. We’re excited to hear about your most recent production, see how your camera rig is evolving, and offer a dose of positivity in this difficult time.

Best,
The Wooden Camera Team


UPDATED ON MARCH 27, 2020 TO REFLECT CHANGES IN ONLINE ORDER SHIPPING TIMELINES.
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