Wooden Camera COVID-19 Update

Wooden Camera COVID-19 Update

UPDATE: Monday, August 17, 2020

Creative Solutions LA Reopens for In-Store Pickup

Beginning Monday, August 17th, CSLA will begin receiving customers for modified in-store appointments Monday - Friday, 8:00AM to 5:00PM. Hours are subject to change as local ordinances dictate. In compliance with county regulations, we will be implementing the following safety measures for in-store appointments:

  • Customers will enter through the showroom door as space allows. We will allow a maximum of 4 customers into the showroom at one time.
  • Demos and Kit Builds must be scheduled in advance by calling (855) 205-5510.
  • Masks must be worn at all times and 6ft distancing practices will be in place.
  • Our team members will utilize fresh PPE for each customer interaction and iPads and other business tools will be sanitized after each use for your safety

      To place your order online to be picked up at CSLA, select “Pickup My Order at CSLA” at checkout, or call us at (855) 205-5510 to place an order and we will contact you to schedule a pickup time.

      If you have a product that needs repair, you are more than welcome to drop it off at CSLA for paid shipment to our primary facilities. An RMA form must be completed and an appointment must be scheduled prior to arrival. Email support@woodencamera.com for details.

      -----------------------------------------------------------------------------------------------

      To the Wooden Camera Community,

      As COVID-19 continues to impact each of our lives, Wooden Camera also continues to follow local Texas ordinances as well as guidelines set by the World Health Organization to ensure the safety of our employees and customers. With these practices in mind, as of June 1, 2020, Wooden Camera offices are fully operational.

      The safety of our employees and the cleanliness of our products are our top priority. That’s why we have taken the following precautions at our facilities:

      • Provide gloves and masks for all employees, which are worn at all times and changed frequently
      • Require social distancing of at least 6ft/2m at all times
      • Wipe products clean prior to packaging
      • Implement additional measures that allow employees to be transparent about their health

      For more information or to speak with our support team:
      Give us a call: 855.966.3226.
      Send us an email: support@woodencamera.com

      Thank you for patience and understanding during these unprecedented times. We appreciate and value the support of our community and we thank you for inspiring us with your unwavering strength and creativity every day.

      Best, 
      The Wooden Camera Team

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      To the Wooden Camera Community,

      As the impact of COVID-19 reshapes how business is conducted across the globe, Wooden Camera is taking precautionary measures to ensure the continued health and safety of our facilities, staff, and valued customers. We are closely monitoring the situation with guidance from the Centers for Disease Control and Prevention, the World Health Organization, and our local government updates in Burbank and Dallas to prevent the spread of COVID-19.

      That said, in order to protect our staff and customers we will be instituting a temporary closure of both our Dallas and Los Angeles storefronts beginning Tuesday, March 17th until further notice. By practicing safe social distancing, we hope to reduce the spread of the COVID-19 virus through and to both our employees and customers. If you have an urgent need for a product, please do not hesitate to call or email us and we will work to find the best solution to meet your needs.

      We realize that closing our retail locations may affect many of our local customers. As of Monday, March 23, 2020 online orders and shipments from our Dallas headquarters are currently delayed by 5 business days due to health and safety measures in place to protect our employees and customers against COVID-19. Once our usual shipping speed resumes, we will provide an update here as well as on socials. As always, we offer free domestic ground shipping on all orders. If you need to make a return, or have a product repaired, please reach out via email to our team at rma@woodencamera.com for shipping instructions and documentation. Let us know if you have a deadline and we’ll do our best to accommodate you.

      We have shifted to a work from home structure for most of our teams. Our sales and customer service team will be working remotely to provide the same quality of service you have come to expect from us. Please do not hesitate to reach out. We are here to help!

      Give us a call: 855.966.3226.
      Send us an email: info@woodencamera.com

      Just want to chat? Our social team is available on Instagram, Twitter, and Facebook. We’re excited to hear about your most recent production, see how your camera rig is evolving, and offer a dose of positivity in this difficult time.

      Best,
      The Wooden Camera Team

      -

      Cleaning Guideline for Production Equipment and Safety Precautions at Our Facilities

      -
      UPDATED ON MARCH 27, 2020 TO REFLECT CHANGES IN ONLINE ORDER SHIPPING TIMELINES

      UPDATED ON MAY 8, 2020 TO ADD INFORMATION ON CURBSIDE PICKUP AT CSLA

      UPDATED ON JUNE 3, 2020 TO ADD INFORMATION ON IN-STORE PICKUP AT CSLA

      UPDATED ON JUNE 9, 2020 TO ANNOUNCE OPERATION STATUS

      UPDATED ON JULY 2, 2020 TO ADD INFORMATION ON IN-STORE PICKUP AND REMOVE CURBSIDE SERVICES AT CSLA

      UPDATED ON JULY 14, 2020 TO REINSTATE CURBSIDE PICKUP

      UPDATED ON AUGUST 17, 2020 TO REINSTATE IN-STORE PICKUP

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